CycleStreets feedback triaging/handling system
What do we do with your feedback?
CycleStreets gets lots of useful feedback, both on details of routes we provide and on system features. The quality of reported route feedback bugs is generally fairly high – users tend to give enough detail to enable the problem to be investigated properly. Simple “The route was problematic here” feedbacks are very rare. The feedback system we […]
Loads of feedback already
Currently we’re finding that about 1% of users who plan a journey are leaving us feedback about their routes. If the feedback comes directly from the route listing page, then that route is immediately marked as requiring our attention. We try to look at the route as soon as possible alongside your comments. We then […]
In the first week since CycleStreets has gone live we have received over 100 items of feedback from users. Most of the replies have been concerned with the quality of the routes produced by the Journey Planner. While some people were highly satisfied with the routes generated there were more complaints about the routes being […]
E-mail has been mad today on the first full working day after Friday afternoon’s go live. Lots of positive feedback has been flowing in but also several comments about unexpected routes being generated. In particular the Journey Planner does not yet understand hills, so it doesn’t mind sending you up a long hill on a […]